Refund Policy for Website Buddy

STANDARD REFUND TERMS

Products purchased from Website Buddy may be refunded only if canceled within 30 days of the date of the transaction. Note: Due to their nature, cryptocurrencies, tokens and digital assets are generally irreversible and their exchange rates are highly volatile and transitory. We can not be responsible for any risk including but not limited to exchange rate risk and market risk. Products purchased using cryptocurrencies, tokens or digital assets will not be refunded. “Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Website Buddy in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:

PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS

PRODUCTS NOT AVAILABLE FOR REFUNDS

Any products or services that were suspended, canceled, or terminated due to the abusive usage of the products, services, or any other violation of the Terms and Conditions are not eligible for a refund. The purpose of the refund is for customers to try and understand whether the services provided by Website Buddy suit their needs. In any way, Website Buddy will not tolerate abusive usage of refunds (i.e., refunding the same services multiple times and (or) repetitively purchasing and asking for a refund for services purchased in bulk, etc.). Website Buddy remains a right to unilaterally decline the request for a refund if any of the signs related to the abusage of the refunds occur.

PRODUCTS WITH SPECIAL REFUND TERMS

New Domain Name Registrations: Refundable if canceled and processed within four days of registration (96 hours), except .br (including .com.br and .net.br) domain. .br (including .com.br and .net.br) domain registration is refundable if canceled and processed within seven days of registration.

Domain Name Transfers: Refundable only if the transfer is unsuccessful and (a) within four days of registration (96 hours) or (b) in case of .br (including .com.br and .net.br) domain, within seven days of registration

The following ccTLD registries DO NOT permit refunds upon cancellation:

REFUNDS FOR SPECIAL DEALS

From time to time, HOSTINGER offers special deals such as a free domain when buying 12/24/48 months hosting plan. Keeping in mind that there are different conditions for domain refunds (as described in this Refund Policy), Website Buddy remains the right to refund you a difference between your paid amount and the domain you received for free price. In such a case, you can keep using a domain name for the remaining billing period term.

PAYMENT METHODS WITH SPECIAL REFUND TERMS:

Please note that all payment processors have different policies and requirements for refunds and there are some payment methods that are not eligible for a refund under any circumstance. However, we can offer refunds to your Website Buddy Balance and/or to PayPal in case when you provide a valid PayPal account that belongs to you.

REFUNDS FROM BALANCE

Over-funded balance can be refunded within 30 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day time-frame can be applied to those payments.

CHARGEBACKS

If at any time, we record a decline, chargeback, reversal, payment dispute, risk of payment fraud or other rejection of a charge of any payable fees on your Website Buddy account (“Chargeback”), this will be considered as a breach of your payment obligations hereunder, therefore you agree that Website Buddy may pursue all available lawful remedies in order to obtain payment, including but not limited to, immediate termination, without notice to you, of your Website Buddy account and any domain names or Website Buddy services registered or renewed on your behalf (“Services”). In addition, this will also result in disabling the option to checkout with a credit card for your Website Buddy account to limit the risk of payment fraud. In the event a Chargeback is performed, your Website Buddy account may be blocked without the option to re-purchase or re-use it, and any data contained in such a Website Buddy account, including any certain content, features, or capacity of your Website Buddy account may be subject to cancellation and loss of data.

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